PHASE 02Approved · 100% Closed

Commercial Model & Packaging

Lock every commercial rule of engagement: the two approved packages, activation, subscription, user expansion, payment discipline, renewal, discount policy, and the paid-validation boundary.

Why this phase exists

Every downstream financial projection, GTM proposal, governance decision, and support commitment must reference one commercial source of truth. Without this phase, teams negotiate variable prices, break payment discipline, and dilute the Launch Partner offer.

What it proves

KLOSIT sells governed outcomes at fixed activation and subscription rates. No free pilots. Activation is collected 100% upfront. Launch Partner is a capped founding cohort, not a permanent discount.

Owner
Founder Office
Approved by
Omar El-Mashaly
Approval date
22 Jul 2026
Source version
v1.0
Last updated
23 Jul 2026
min read
16 min read
What you will understand
  • 01The two and only two approved packages: Launch Partner and Standard.
  • 02The exact activation, subscription, and first-year contract values in EGP.
  • 03The user-expansion rule and its two source-approved examples (60 and 100 users).
  • 04The payment discipline: 100% activation upfront, Day 7 due, Day 15 suspension eligibility, 30-day renewal notice.
  • 05The Launch Partner qualification conditions and 5-slot cap.
  • 06Included and excluded costs, and the No-Free-Pilot boundary.
Why this phase matters to KLOSIT

Phase 2 is the price and payment constitution. Every projection in Phase 4, every discount request in Phase 5, and every proposal in Phase 3 must trace to a rule stated here. If a rule below cannot be enforced, the business plan is not defensible.

2.1

Objective of the Commercial Model

Establish a single commercial model that governs how KLOSIT sells, charges, and collects across every client, so that pricing, packaging, and payment behavior remain identical regardless of who negotiates.

2.2

Approved Packages

Two and only two commercial packages are approved. No third package, discount tier, or bundled variation may be offered without founder approval recorded in the Decision Log.

2.3

Launch Partner Qualification

The Launch Partner package is a paid founding cohort designed to compress product feedback loops and prove commercial willingness-to-pay. It is not a discount and it is not permanent.

  • The brokerage signs and pays in full — no free pilots.
  • The brokerage commits to structured feedback cadence and evidence collection.
  • The brokerage accepts named-partner status for co-development.
  • The brokerage accepts the 24-month price lock in exchange for a preferential price.
  • Cohort is closed at five signed and paid brokerages.
2.4

No Free Pilots

KLOSIT does not offer free pilots, extended trials, or deferred payment as a substitute for signed and paid agreements. Every implementation begins after activation is collected in full.

2.5

Activation — Inclusions & Exclusions

Included in Activation
  • Environment provisioning and workspace setup.
  • Core data model configuration for the brokerage's lifecycle.
  • Onboarding of one initial admin cohort.
  • Initial training sessions per the approved plan.
  • Handover to the CS lead responsible for the account.
Excluded from Activation
  • Custom development or bespoke integrations.
  • Data migration from third-party systems beyond the standard template.
  • On-site delivery, travel, or hardware provisioning.
  • Ongoing training beyond the approved onboarding scope.
  • Continuous professional services engagements.
2.6

Subscription Start

The subscription clock starts at Go-Live or 30 days after implementation start, whichever comes first. This bounds implementation duration and protects the brokerage from open-ended onboarding.

2.7

User Expansion

Every additional active user beyond the 50 included seats is billed at 400 EGP per user per month.

  • Example — 60 active users: (60 − 50) × 400 = 4,000 EGP extra per month.
  • Example — 100 active users: (100 − 50) × 400 = 20,000 EGP extra per month.
2.8

Payment, Collection, and Suspension

Payment discipline is enforced identically across all clients. Non-payment triggers a defined escalation ladder, ending in suspension.

2.9

Renewal & Non-Renewal

Contracts renew for the same term unless a written non-renewal notice is issued at least 30 days before the renewal date. Renewals inherit the same price and rules; discounts do not carry into renewal without founder approval.

2.10

Discount & Exception Policy

There is no standing discount policy. Any discount, exception, or non-standard payment schedule is a founder-only decision and must be recorded with a business reason.

2.11

Custom Work Policy

Custom development, bespoke integrations, and one-off analytics are priced separately as a professional-services engagement, never bundled into Activation or Subscription.

2.12

Included & Excluded Costs

Included
  • Standard SaaS hosting for the brokerage tenant.
  • Standard KLOSIT platform features under the current version.
  • Standard support at the tier documented in Phase 5.
  • Standard security controls and platform updates.
Excluded
  • Third-party fees passed through (telephony, SMS, external APIs).
  • Client-side data migration outside the standard template.
  • Custom integrations, custom analytics, and on-premise deployments.
  • Extended-hours support unless separately contracted.
2.13

Commercial Boundaries

  • No barter, equity-for-service, or deferred-payment substitutes.
  • No revenue-share model in place of subscription.
  • No verbal-only commitments — all commercial terms are written.
  • No cross-client sharing of confidential terms.
2.14

Commercial Website Structure

The public-facing commercial narrative on the KLOSIT website mirrors this phase: single price grid, two packages, no free-pilot promise, and clear activation vs subscription framing.

2.15

HQ Implementation & Alert Rules

  • HQ modules render approved packages, FYCVs, and expansion levers only.
  • Alerts fire when an in-flight deal differs from the approved price grid.
  • Alerts fire on any activation invoice with less than 100% collected before Go-Live.
  • Alerts fire on missing non-renewal notice inside the 30-day window.
2.16

Closure Decision

Phase 2 is approved and closed. The pending question is not commercial rules but paid market validation — proven only when Launch Partners sign, pay activation, and remit the first subscription month.

Closure Checklist
  • Two approved packages & prices
    Approved
  • Launch Partner cap of 5 slots
    Approved
  • No free pilots boundary
    Approved
  • 100% activation upfront rule
    Approved
  • Subscription-start rule
    Approved
  • User-expansion formula & examples
    Approved
  • Payment / suspension / renewal ladder
    Approved
  • Discount policy centralized to founder
    Approved
  • Included/excluded costs & boundaries
    Approved
  • HQ commercial alert rules
    Approved
  • Paid market validation
    Active
Final Closure Decision

Phase 2 is 100% APPROVED and CLOSED. Paid validation is a separate operational gate.

Next Business Plan Gate

First five signed and paid Launch Partners.

Source & Traceability

Every claim on this page traces to the canonical source below.

KLOSIT Phase 2 — Commercial Model & Packaging FINAL v1.0
Version
v1.0
Approved
Omar El-Mashaly · 22 Jul 2026
Owner
Founder Office
Last updated
23 Jul 2026
Update Rule

Prices and payment discipline cannot change without a Founder-approved commercial revision recorded in the Decision Log and communicated to CS and Finance.