Commercial Model & Packaging
Lock every commercial rule of engagement: the two approved packages, activation, subscription, user expansion, payment discipline, renewal, discount policy, and the paid-validation boundary.
Every downstream financial projection, GTM proposal, governance decision, and support commitment must reference one commercial source of truth. Without this phase, teams negotiate variable prices, break payment discipline, and dilute the Launch Partner offer.
KLOSIT sells governed outcomes at fixed activation and subscription rates. No free pilots. Activation is collected 100% upfront. Launch Partner is a capped founding cohort, not a permanent discount.
- Owner
- Founder Office
- Approved by
- Omar El-Mashaly
- Approval date
- 22 Jul 2026
- Source version
- v1.0
- Last updated
- 23 Jul 2026
- min read
- 16 min read
- 01The two and only two approved packages: Launch Partner and Standard.
- 02The exact activation, subscription, and first-year contract values in EGP.
- 03The user-expansion rule and its two source-approved examples (60 and 100 users).
- 04The payment discipline: 100% activation upfront, Day 7 due, Day 15 suspension eligibility, 30-day renewal notice.
- 05The Launch Partner qualification conditions and 5-slot cap.
- 06Included and excluded costs, and the No-Free-Pilot boundary.
Phase 2 is the price and payment constitution. Every projection in Phase 4, every discount request in Phase 5, and every proposal in Phase 3 must trace to a rule stated here. If a rule below cannot be enforced, the business plan is not defensible.
Objective of the Commercial Model
Establish a single commercial model that governs how KLOSIT sells, charges, and collects across every client, so that pricing, packaging, and payment behavior remain identical regardless of who negotiates.
Approved Packages
Two and only two commercial packages are approved. No third package, discount tier, or bundled variation may be offered without founder approval recorded in the Decision Log.
Launch Partner Qualification
The Launch Partner package is a paid founding cohort designed to compress product feedback loops and prove commercial willingness-to-pay. It is not a discount and it is not permanent.
- The brokerage signs and pays in full — no free pilots.
- The brokerage commits to structured feedback cadence and evidence collection.
- The brokerage accepts named-partner status for co-development.
- The brokerage accepts the 24-month price lock in exchange for a preferential price.
- Cohort is closed at five signed and paid brokerages.
No Free Pilots
KLOSIT does not offer free pilots, extended trials, or deferred payment as a substitute for signed and paid agreements. Every implementation begins after activation is collected in full.
Activation — Inclusions & Exclusions
- Environment provisioning and workspace setup.
- Core data model configuration for the brokerage's lifecycle.
- Onboarding of one initial admin cohort.
- Initial training sessions per the approved plan.
- Handover to the CS lead responsible for the account.
- Custom development or bespoke integrations.
- Data migration from third-party systems beyond the standard template.
- On-site delivery, travel, or hardware provisioning.
- Ongoing training beyond the approved onboarding scope.
- Continuous professional services engagements.
Subscription Start
The subscription clock starts at Go-Live or 30 days after implementation start, whichever comes first. This bounds implementation duration and protects the brokerage from open-ended onboarding.
User Expansion
Every additional active user beyond the 50 included seats is billed at 400 EGP per user per month.
- Example — 60 active users: (60 − 50) × 400 = 4,000 EGP extra per month.
- Example — 100 active users: (100 − 50) × 400 = 20,000 EGP extra per month.
Payment, Collection, and Suspension
Payment discipline is enforced identically across all clients. Non-payment triggers a defined escalation ladder, ending in suspension.
Renewal & Non-Renewal
Contracts renew for the same term unless a written non-renewal notice is issued at least 30 days before the renewal date. Renewals inherit the same price and rules; discounts do not carry into renewal without founder approval.
Discount & Exception Policy
There is no standing discount policy. Any discount, exception, or non-standard payment schedule is a founder-only decision and must be recorded with a business reason.
Custom Work Policy
Custom development, bespoke integrations, and one-off analytics are priced separately as a professional-services engagement, never bundled into Activation or Subscription.
Included & Excluded Costs
- Standard SaaS hosting for the brokerage tenant.
- Standard KLOSIT platform features under the current version.
- Standard support at the tier documented in Phase 5.
- Standard security controls and platform updates.
- Third-party fees passed through (telephony, SMS, external APIs).
- Client-side data migration outside the standard template.
- Custom integrations, custom analytics, and on-premise deployments.
- Extended-hours support unless separately contracted.
Commercial Boundaries
- No barter, equity-for-service, or deferred-payment substitutes.
- No revenue-share model in place of subscription.
- No verbal-only commitments — all commercial terms are written.
- No cross-client sharing of confidential terms.
Commercial Website Structure
The public-facing commercial narrative on the KLOSIT website mirrors this phase: single price grid, two packages, no free-pilot promise, and clear activation vs subscription framing.
HQ Implementation & Alert Rules
- HQ modules render approved packages, FYCVs, and expansion levers only.
- Alerts fire when an in-flight deal differs from the approved price grid.
- Alerts fire on any activation invoice with less than 100% collected before Go-Live.
- Alerts fire on missing non-renewal notice inside the 30-day window.
Closure Decision
Phase 2 is approved and closed. The pending question is not commercial rules but paid market validation — proven only when Launch Partners sign, pay activation, and remit the first subscription month.
- Two approved packages & pricesApproved
- Launch Partner cap of 5 slotsApproved
- No free pilots boundaryApproved
- 100% activation upfront ruleApproved
- Subscription-start ruleApproved
- User-expansion formula & examplesApproved
- Payment / suspension / renewal ladderApproved
- Discount policy centralized to founderApproved
- Included/excluded costs & boundariesApproved
- HQ commercial alert rulesApproved
- Paid market validationActive
Phase 2 is 100% APPROVED and CLOSED. Paid validation is a separate operational gate.
First five signed and paid Launch Partners.
Every claim on this page traces to the canonical source below.
KLOSIT Phase 2 — Commercial Model & Packaging FINAL v1.0- Version
- v1.0
- Approved
- Omar El-Mashaly · 22 Jul 2026
- Owner
- Founder Office
- Last updated
- 23 Jul 2026
Prices and payment discipline cannot change without a Founder-approved commercial revision recorded in the Decision Log and communicated to CS and Finance.